Customer Service

Ordering Procedure

Please note the following about our ordering procedure:

  • Once you checkout and confirm an order, we get notified of your request
  • You must proceed to pay us by Electronic Funds Transfer (EFT)
  • The order will be confirmed once proof of payment has been e-mailed to
  • You will receive e-mails advising your order status, and relevant tracking numbers will be sent to you
  • Please note that shipping times only come into effect once the order is dispatched. There is at least 1 working day before dispatch

Payment Options

Payment can be either via Electronic Fund Transfer (EFT) or via Credit Card.
Please note that credit card processing is done trough the South African EvriPay gateway or Payfast depending on the opting you select at checkout.

Since the banks charge a cash deposit fee, we prefer the one of the payment options above. Should you still want to do a cash deposit, please add R45.00 to your order total to cover the bank charges.

Shipping Info

We have a few shipping options available, which all depend on your location and the weight of your package. When checking out, you will get the option of door to door, or counter to counter. Please follow thist link for more information. Shipping and Delivery


Goods will be dispatched within 1-2 working days from the receipt of proof of payment, provided all items are in stock. Upon dispatch, the customer will be notified via email which will include a tracking number to track their package online. Same day shipping is not guaranteed, but in certain cases this is possible and is implemented whenever we are able to


Riecktron is VAT registered.


We try to keep pricing on the site as accurate as possible, but pricing is subject to change. If there is a price increase or decrease you will be notified when receiving your pro-forma invoice from one of our representatives.


Stock is ordered from Sparkfun ( every 2nd Tuesday and shipped to our offices making use of international speed courier services.

Stock takes between 4 to 6 working days to arrive and to clear the import customs process. We then repack the products you've ordered and send it out to your address making use of the shipping method you've chosen during the checkout process

For example:

  • You place your order Monday, 3 February 2013, making use of overnight shipping
  • We order the stock from Sparkfun on Tuesday, 4 February 2013
  • Stock arrives at Riecktron by Thursday, 13 February 2013
  • We repack and send your package with overnight courier
  • Your package arrives at your address by Friday, 14 February 2013